Their support staff has been Extremely helpful to me as well! I have no complaints about their support! I contacted the support department twice and both times they have helped me where I was 100% satisfied.
There is a sample kit that comes with the product but its just enough to make you realize that you need and will want more kits. So you can use paper from one kit and embellishments or word art from another. The great thing about the kits is that they are interchangeable. that you can you over and over for various projects. Their online store also has (at a very inexpensive price) kits that are available which include paper, embellishments, word art, etc. These you have to purchase though (but not expensive at all). I also like their online store () which has a few predesigned templates as well.
They have a nice assortment of pre-designed templates to choose from. IScrapbook 2.0 is an excellent product and their support staff matches up to their product!
